registry

Bug Patch for ArcGIS FLEXnet Licensing error: -15,570

 

CONDITIONS:

    The user is intermittently unable to open ArcGIS (local installation) and connect to license server. The following error is presented: 

 

The License server manager (lmgrd) has not been started yet, the wrong port@host or license file is being used, or the port or hostname in the license file has been changed.

Feature: Viewer

 

FLEXnet Licensing error: -15,570

 

CAUSE:

       The cause seems to be that the default timeout setting for the FLEXLM license manager is 2-seconds. Which is more than ample on a LAN, but less than ideal on slower VPN’s, or DSL connections.

 

SOLUTION:

       Solution can be found from this source  http://blog.openlm.com/?p=321(referred to on several occasions). However, I would HIGHLY recommend that if this is indeed the patch, that we create a script for our clients to run rather than follow these steps.

  • Right click My Computer and choose properties.
  • On system property dialogue box choose advanced tab.
  • Click on the environment Variables
  • On environment variable dialogue box choose system variables field and hit the new button
  • A new system variable dialogue box with two fields appears; put “FLEXLM_TIMEOUT” in variable name and put 1000000 in variable value field
  • Click OK on all three dialogue boxes to close them